返回列表 SSB变桨系统服务 SSB Pitch System Service - Service hotline 400 622 1136
2011-01-01 14:04:48
SSB变桨系统服务内容
SSB Pitch System Service Content
24小时服务热线： 400 622 1136
24H service hotline: 400 622 1136
一．“预防式”服务
“Preventive” Service
自客户签订合同期期间，SSB即开始为客户策划备件清单，操作手册。
Start from the contract being signed, SSB shall begin to prepare Spare Parts List and Operation Manual for customers.
向客户推荐易损件和易耗件，提前为客户做好备件计划，准备备件。
Recommend quick-wear parts to customers in order to help customers make good spare parts plan and prepare these parts.
根据客户需求在SSB青岛提供初级的系统培训，也可根据客户需求在SSB德国进行培训。
Based on customer demand, SSB Qingdao can provide primary system training or the training can also be held in SSB Germany.
二．“组装厂伴随式”服务
“Accompany in Assembly Plant” Service
从用户组装厂调试开始即进入专业的服务工程师全程跟随服务
Professional service engineer shall provide whole-course service since the debugging in customer’s assembly plant.
通过与客户沟通获取客户的组装和调试计划
To get installation and debugging plan after communicate with customers.
根据计划安排备件和人员准时到组装厂。
Arrange spare parts and engineer to arrive at assembly plant punctually in accordance with the plan.
首先对安装调试人员进行初级培训
First of all, installation and debugging person shall receive primary training.
工厂调试发现问题服务工程师随时在组装厂解决
During the debugging in plant, service engineer shall solve the problem occurs at any time.
在SSB青岛提供中级的系统培训
Intermediate system training shall be held in SSB Qingdao.
三．“现场调试“服务
“On-site Debugging” Service
风机在风场安装完成后，为使风机顺利进入调试阶段，服务工程师会配合客户和客户的其他分包商共同使风机在最短的时间内进入发电状态。
After installation of wind turbine, in order to let it enter debugging stage successfully, service engineer shall cooperate with customer and customer’s sub-contractor to make wind turbine get into generating stage in the shortest time.
四．“240h 测试”服务
“240h Test” Service
风机在风场调试完成后，为使风机顺利进入商业运行，服务工程师会配合客户和客户的其他分包商共同使风机稳定的通过240h测试。
After debugging of wind turbine in wind farm, in order to let it achieve commercial operation successfully, service engineer shall cooperate with customer and customer’s sub-contractor to make it pass 240h test steadily.
五．“故障响应”服务
“Fault Response” Service
每周7天，每天24小时，全天候服务热线支持---400 622 1136
7 days a week, 24 hours a day, full-time（7/24） service hotline support---400 622 1136
在接到现场故障电话后，根据现场情况在48小时内到达现场处理故障，保证客户风机尽快恢复运行。
After receive phone call about on site fault, in terms of the on site condition, engineer shall arrive at the site within 48 hours to handle with the fault and ensure customer’s wind turbine to resume operation as soon as possible.
备件的及时到达服务，根据客户的需求时限，采取不同的物流服务。
Arrive in time service for spare parts. According to the required time limit of customer, different logistics services shall be adopted.
六．“定期回访“服务
“Regular Return Visit” Service
定期的对风场风机运行情况回访，将出现的问题录入系统进行综合分析，掌握易损件和易耗件的趋势，为客户提供分析结果，为客户做好备件计划提供准确的数据依据。
Pay regular return visit to the running conditions of wind turbine. Input the problem occurs into system for comprehensive analysis. Master the trend of quick-wear parts, provide analysis results for customer and offer accurate data basis to customer for spare parts plan.
了解风机运行情况和使用中的问题，为设计部门提供改进建议，不断完善系统。
To know running conditions and problems arising in the use of wind turbine. Provide design department the suggestions for improvement and perfect the system continually.
为客户制定安全运行定期检查计划，使系统常年运行在可靠的状态下。
Make regular inspection plan for customer’s safe operation and let the system operate in reliable condition throughout the year.
七．“系统档案和服务信息”支持服务
“System Files and Service Information” Support Service
建立自系统发货后的跟踪服务，在数据库中建立了客户档案，系统部件信息档案等，为更好的提供质保和提供长期的备件服务留下可靠的数据。
Build tracked service since delivery and build Customer Files, System Spare Parts Information Files, etc. in data base in order to keep reliable data for better warranty and long-term spare parts service.
服务信息数据库的建立也为及时处理客户出现过的故障提供了及时有效的参考
The building of service information data base provides timely and effective reference when deal with faults which occur before.
八．备件采购电子商务平台
Spare Parts Purchasing E-commerce Platform (will go online in March, 2011)
根据不同的客户提供不同的备件清单，客户可自行登陆SSB网站系统，根据料号等信息选择需要的备件，提交采购备件清单并寻求报价。
Provide different spare parts list according to different customers. Customers can login SSB Website System, select the needed spare parts on the basis of Part No., etc., submit Spare Parts Purchase List and ask for quotation.
作为专业变桨服务的倡导者，SSB“变桨保姆式服务” 还根据每位客户要求量身定做不同的系统，随时跟踪系统应用情况，做到服务先行，力保服务达到专家的服务标准。
As advocator of professional service for pitch system, SSB “Nanny Service for pitch system” shall build diverse custom-made systems in accordance with every customer’s requirement, track the application at any time, achieve Service First, and try to ensure that the service shall reach specialist standard.
注：上述部分服务并不是全程免费的。
Note: Parts of the aforementioned services are not fully free of charge.